Terms of Use

1. Acceptance of these terms

These terms govern access to and use of the teamzPass platform, mobile wallet credentials, supporting hardware and this website (together, the 'Service'), provided by teamzPass ('we', 'us'). By creating an account, deploying teamzPass at a site, or otherwise using the Service, the organisation doing so agrees to these terms on its own behalf and on behalf of the people it authorises to use the Service.

Where a separate signed order form or master agreement exists between teamzPass and a customer, that agreement takes priority over any conflicting term here.

2. Description of the Service

teamzPass provides cloud access control software, credential issuance and management (including Apple Wallet and Google Wallet passes), attendance derived from access events, visitor management, and related people-record features, together with associated approved reader hardware and, where contracted, professional installation.

3. Accounts and eligibility

A customer must provide accurate registration information and keep administrator credentials confidential. The customer is responsible for activity carried out under its account, including by its employees, contractors and any installation partner it authorises.

4. Subscriptions

Access is provided on a subscription basis for the term selected at purchase, and renews automatically unless cancelled before the renewal date in accordance with the order form or account settings.

5. Fees, billing and taxes

Fees are as set out in the applicable order form, price list or in-product plan. Fees are exclusive of taxes unless stated otherwise, and the customer is responsible for any applicable tax other than tax on our net income. Late payment may result in suspension of the Service after notice.

6. Acceptable use

The customer will not, and will not permit others to:

• Use the Service to grant access credentials to people it is not lawfully entitled to grant them to.
• Attempt to bypass, disable or interfere with security features of the Service or its hardware.
• Reverse engineer, decompile or resell the Service without our written permission.
• Use the Service in a way that infringes the rights of a third party or breaches applicable law.

7. Customer data and content

The customer retains ownership of the access, attendance, visitor and people data it submits to the Service ("Customer Data"). The customer grants us a licence to process Customer Data solely to provide and support the Service, as described in our Privacy Policy. The customer is responsible for the accuracy and lawfulness of Customer Data it enters, including credentials it issues to end users.

8. Intellectual property

We and our licensors own all right, title and interest in the Service, including its software, design and documentation. These terms grant the customer a limited, non-exclusive, non-transferable right to use the Service for its own internal business purposes during the subscription term. No other rights are granted.

9. Third-party services

The Service integrates with third-party platforms, including Apple Wallet, Google Wallet, identity providers and payroll systems. Those platforms are governed by their own terms, and we are not responsible for their availability or conduct.

10. Hardware and installation

Where teamzPass or a certified partner supplies or installs reader hardware, ownership and risk of that hardware transfer as set out in the applicable order form. Installation carried out by a certified partner is that partner's responsibility; we are not a party to the installation contract between the customer and the partner unless expressly stated.

11. Service availability and support

We aim to provide a reliable service and will publish any applicable service levels separately. Reader controllers are designed to keep enforcing cached access rules during a network interruption, but we do not guarantee uninterrupted or error-free operation, and scheduled maintenance may occur with reasonable notice where practical.

12. Disclaimers

Except as expressly stated in an order form, the Service is provided 'as is' and we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the maximum extent permitted by law.

13. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, and each party's total liability arising out of these terms will not exceed the fees paid by the customer for the Service in the twelve months preceding the claim, except for liability that cannot be limited by law.

14. Indemnification

The customer will indemnify us against claims arising from Customer Data it submits, its misuse of the Service, or credentials it issues in breach of applicable law, to the extent such claims do not arise from our own breach of these terms.

15. Termination

Either party may terminate for the other party's uncured material breach on written notice. On termination, access to the Service ends, and the customer may request export of Customer Data within the period set out in our Privacy Policy, after which it may be deleted.

16. Governing law and disputes

These terms are governed by the law stated in the applicable order form, or in its absence by the law of the jurisdiction in which teamzPass is registered, without regard to conflict of laws principles, and the courts of that jurisdiction will have exclusive jurisdiction over any dispute not otherwise resolved.

17. Changes to these terms

We may update these terms from time to time. We will post the revised version here with a new date, and where a change is material we will notify customer administrators in advance of it taking effect.

18. Contact us

Questions about these terms can be sent through our contact page at teamzpass.com/contact/.