FAQ
Questions, answered
About wallet badges, readers, the four products, partners and security. If yours is not here, ask us on a call.
The employee badge
- What is an employee badge in Apple Wallet?
- It is your work badge, issued by teamzPass and stored in Apple Wallet on your iPhone or Apple Watch.
- How do I use it at the door?
- With Express Mode, you don’t need to wake your iPhone or Apple Watch or open any apps to use your employee badge in Apple Wallet. Just tap your device on the reader to unlock.
- Which devices do I need?
- Available only at select companies. Requires eligible device and OS version. See here for details.
- Does teamzPass work with Google Wallet too?
- Yes. teamzPass issues employee badges and access passes to Google Wallet as well, from the same platform.
- What happens if I lose my phone?
- If you misplace your iPhone or Apple Watch, you can quickly mark it as lost in Find My on your Mac, your iPad, or iCloud.com to suspend your keys in Apple Wallet and help protect your information. Your administrator can also revoke the badge in teamzPass for every door and issue a new one to your new device.
Readers and doors
- Do we have to replace the readers we already have?
- Not always. Readers that already support wallet passes are configured to read teamzPass credentials. Doors whose readers do not support wallet passes get wallet-ready readers from teamzPass. We go through your door list and reader models with you before anything is bought.
- What happens to the doors if the internet goes down?
- Controllers hold their current rules locally and keep granting and denying access on their own. Events queue up and sync as soon as the connection is back.
- Can a wallet pass be shared with someone else?
- A wallet pass is bound to the device it was issued to and can be revoked in one click. For doors where lending must be impossible, use fingerprint or face at that door and keep phones for everything else.
Products and buying
- What are the four teamzPass products?
- Credentials only, Visitor management platform, Credentials + readers and Complete solution. Each is a separate product, from wallet credentials for your current access system to a complete door access system.
- Which product do most customers start with?
- Credentials only. Your access control system stays as it is, and each credential’s code is added to it. The other products can follow later.
- How is teamzPass priced?
- Every product is quoted on a short call, in GBP, EUR, USD or ILS, after we have looked at your doors, readers and people.
- How long does a rollout take?
- A single site is usually live within a week of the wallet-ready readers going in. Multi-site rollouts run building by building on the same account.
Partners
- Can installers resell teamzPass?
- Yes. teamzPass sells through access control installers and integrators, and partners can resell all four products.
- Is there a sandbox for partners?
- Yes. Partners get a free sandbox to try every product, and pay only when credentials go live.
Security and privacy
- Is every entry recorded?
- Yes. Every grant, denial and rule change is kept with a timestamp and an actor, and can be exported for an auditor or an incident.
- Who controls the access data?
- The organisation that runs teamzPass controls the data about its own people. teamzPass processes it on their behalf, as described in our privacy policy.
Still have a question?
Ask us on a 30-minute call about your doors, readers and people.